Patients & Visitors


Your Room

Your room assignment at Mary Rutan Hospital is based upon your admitting diagnosis and bed availability on the day of your admission. A private (single bed) or a semi-private (two bed) room may be made available based on your specific needs. We are not able to guarantee private rooms, as they are extremely limited. Medical insurance usually does not cover the full cost of a private room.

Calling Your Nurse

A button to call your nurse is located at your bedside. When you press the button, the nurses' station is alerted that you need assistance. A staff member will respond to your signal as soon as possible. During the night, please stay in bed after you have been prepared for the night. Strange surroundings and sleeping medications may create a hazard if you get out of bed. For assistance during the night, use your call button.

Leaving the Unit

If you want to leave the unit, please check first at the nurses' station to make sure your doctor has given approval and to let the staff know where you can be reached. It is important to stay in your room until your doctor has made rounds and treatments have been completed.

Room Telephones

Local call telephones are provided in each room. Free local calls may be made at any time from the room by dialing 9, then the local number.

For long-distance and toll calls dial 9, then 0 to get an operator. You will then be asked whether you wish to call collect or use a credit card.

Hospital operator touch 0.

Hospital Main Phone Number


Your family and friends can reach you by calling the hospital's operator and asking for you and your room number.

For the Hearing Impaired

We offer a telecommunication device (TDD) for use by our hearing-impaired patients during their stay at Mary Rutan Hospital. Please inform your nurse of your needs.


Billing and Insurance

All patients should familiarize themselves with the terms of their insurance coverage. This will help you understand the hospital's billing procedures and charges. If you have any questions about your bill, please call the Business Office at 937.599.1405 or ext. 1405 from your hospital phone.

If You Have Health Insurance

We will need a copy of your health insurance identification card in order to process your registration. We also may need insurance forms, which are supplied by your employer or the insurance company. You will be asked to assign benefits from the insurance company directly to the hospital.

If You Are a Member of an HMO or PPO

Your plan may have special requirements, such as a second surgical opinion or pre-certification for certain tests or procedures. It is your responsibility to make sure the requirements of your plan have been met. If your plan's requirements are not followed, you may be financially responsible for all or part of the services rendered in the hospital. Some physician specialists may not participate in your healthcare plan and their services may not be covered.

If You Are Covered by Medicare

We will need a copy of your Medicare card to verify eligibility and process your Medicare claim. You should be aware that the Medicare program specifically excludes payment for certain items and services, such as cosmetic surgery, some oral surgery procedures, personal comfort items, hearing evaluations and others. Deductibles and co-payments are also the responsibility of the patient.

If You are Covered by Medicaid

We will need a copy of your Medicaid card. Medicaid also has payment limitations on a number of services and items. Medicaid does not pay for the cost of a private room unless medically necessary.

If You Have No Insurance

A representative from the Business Office will discuss financial arrangements with you. Assistance is available to you in applying for Medicaid or other government assistance programs. If payment in full cannot be made at the time of service, Mary Rutan Hospital's Business Office has special account representatives available to discuss payment options with you.

Your Hospital Bill

The hospital submits bills to your insurance company and will do everything possible to expedite your claim. But you should remember that your policy is a contract between you and your insurance company and you have the final responsibility for payment of your hospital bill. If Mary Rutan Hospital does not receive payment from your insurance company within 30 days, or your insurance company denies your claim, you will receive a statement with the balance due within 10 days. If you do not have insurance, you will receive a bill within 30 days of your discharge date.

If you have certain tests or treatments in the hospital, you may receive additional statements from the following physician specialty groups affiliated with our hospital. These charges are not part of your hospital bill. If you have any questions regarding your account with these groups, please contact them directly.

Financial Assistance

If you are uninsured and need help with paying your hospital bill, you may qualify for one of our financial assistance programs. Applications for financial assistance can be obtained in the registration area, on our website or by contacting the Business Office. Once completed, return the application to registration or the Business Office for review.

Contact Us

  • Highpoint Anesthesia Associates, LLC
  • OSU Cardiology Associates of Bellefontaine
  • The Pathology Center, Inc.
  • Children's Hospital Section of Cardiology 
  • Bellefontaine Radiologist Associates

Cheer Cards

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Financial Assistance

Mary Rutan Hospital offers financial assistance to patients who cannot afford to pay for their hospital bills when they qualify under our Financial Assistance Policy. We serve the emergency healthcare needs of all patients, regardless of ability to pay. Together, we can see if you are eligible for federal, state or hospital assistance programs.

Who can apply: Any individual who lives in Ohio can apply to be considered for financial aid.

Eligibility requirements: Based on family size and family income (see table below).

  • Full charity care shall be provided to individuals with limited income and insufficient insurance coverage who earn 200 percent or less of the Federal Poverty Income Guideline (FPIG).
  • A Financial Assistance Application must be completed and submitted with the required documentation. The Financial Assistance Policy and Financial Assistance Application are available by clicking on these links:
  • Financial Assistance Policy information and application may also be obtained at the Mary Rutan Business Office, Emergency Department or Outpatient Services, or you may contact Mary Rutan Hospital Financial Counseling to request that the Financial Assistance Policy and Application be mailed to you at no charge.
  • Amounts charged for medically necessary hospital care that is provided to individuals eligible for assistance under this policy may not be more than the amounts generally billed to individuals who have insurance covering such care.
  • If you need assistance with the Financial Assistance Application process, you may contact our financial counselors, Monday through Friday, from 7:30 a.m. until 3:30 p.m.
  • Hearing aids, direct access lab tests and retail pharmacy balance are excluded from Financial Assistance.

Mary Rutan Hospital Financial Counseling: 937.651.6446.

2018 Income Guidelines for Mary Rutan Hospital's Financial Assistance Programs

Family Size Yearly Income (Gross)
1 $12,140
2 $16,460
3 $20,780
4 $25,100
5 $29,420
6 $33,740
7 $38,060
8 $42,380
9 $46,700
10 $51,020

For each additional family member, add $4320.

Please complete and print the entire application and sign, date and return to the following address:

Attn: Financial Counseling
Mary Rutan Hospital
205 E. Palmer Road
Bellefontaine, Ohio 43311



Food Services

Wholesome, nourishing and well-balanced meals are an important part of your treatment and recovery. Mary Rutan Hospital makes every effort to provide nutritious meals that are prepared according to your doctor's orders.

You will be visited each morning by a member of our Food and Nutrition team who will take your order. You also may call room service at 937.592.4015 ext. 3663 (which spells out the word FOOD on your key pad) if you wish to order by phone for yourself or a guest. Guest meals are available at $5 per meal.

Please take a moment to look over our Room Service Guest Menu. Room Service is available 5:30 a.m. until 6:30 p.m. daily. We will help you follow you doctor's prescribed diet order. If you have additional questions about your diet order, please ask a member of the Food and Nutrition team for assistance. He or she may contact a member of the Clinical Nutrition team to assist you further.

Cafeteria Hours

The cafeteria at Mary Rutan Hospital is open from 6:30 a.m. to 8:30 p.m. daily.

Going Home

When your doctor decides you are ready to leave the hospital, a discharge order will be written. You may want to make arrangements with a family member or friend to help you when it's time to go home.

Some important things to remember concerning:


We ask that you make arrangements to leave promptly once discharged by your doctor. If you need assistance, please notify your nurse or care manager.

Discharge Instructions

Your doctor and your nurse will give you instructions about post-hospital care. If you have questions about your diet, activities or other matters, please be sure to ask.


If your doctor gives you a prescription, it should be filled immediately at the pharmacy of your choice. Upon discharge, you will receive a complete and current list of all medications. For your safety, we encourage all patients to keep an up-to-date list of all medications being taken (prescription, over-the-counter, vitamins, supplements). When you come to the hospital, please bring your medications and list with you.

Staff Escort

When you are ready to leave, a member of the hospital staff will escort you to the front entrance and help you into the car.

Online Nursery

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Provider Based Billing

Provider Based Billing refers to the billing process for services rendered in a hospital department or location. This process takes place when the hospital owns or leases space and employs physicians and other support personnel who are involved in patient care. Medicare and Medicaid have designated specific rules and requirements for Provider Based Billing which we follow.

Clinics with Provider Based Billing

  • Mary Rutan Hospital Urology.
  • Mary Rutan Hospital General Surgery
  • Mary Rutan Hospital Ear, Nose & Throat
  • Mary Rutan Hospital Jackson Center Family Practice
  • Mary Rutan Hospital Pediatrics
  • Mary Rutan Hospital Orthopedics
  • Mary Rutan Hospital Ob-Gyn
  • Mary Rutan Hospital Internal Medicine

Contact us for additional questions.

  • Mary Rutan Hospital Billing Office

Visitor Guide

Visiting Hours

Visitors can be good medicine for patients. Family members and friends are welcome to visit. However, patient care is our primary concern at Mary Rutan Hospital, and in order to enhance the quality of care, specific visiting hours and regulations have been established for each unit. Visiting hours and regulations are available at the nurses' station and vary depending on the unit and condition of the patient. Please follow these guidelines. If you need additional information, please check with the nurse on the unit.

Visiting Regulations

Following are general guidelines for visitors:

  • Visitors may not smoke anywhere in or around the hospital.
  • Visitors must dress appropriately and must wear a shirt and shoes.
  • No more than two visitors are allowed at the bedside at one time. Visitors in semi-private rooms should be considerate of both patients.
  • People with colds, sore throats or any contagious diseases should not visit patients.
  • Visitors should maintain a quiet environment and avoid unnecessary noise.
  • Visitors may be asked to leave the room during tests or treatments or when the doctor or nurse needs to see the patient.
  • Liberal visiting arrangements may be made for families of surgical patients on the day of surgery.

Condition Reports

Any personal information about your diagnosis and treatment must come from your physician, and this information is only available to members of your immediate family whom you designate to receive it. If you have any questions about your diagnosis and treatment, please check with your physician or nurse.

Gifts for Patients

Visitors should check with the nurse before bringing gifts of food or drink to patients. Please check with the nurse to make sure your gift is appropriate. On the intensive care unit, please check with the unit regarding any gifts for patients.


Free parking is available for visitors on Madriver Street in the main parking lot (west side) or in the lots on Irving Street (north side).

Gift Shop

The Gift Shop, staffed by volunteers, is open Monday through Friday from 9 a.m. until 8 p.m. On Saturday and Sunday the Gift Shop is open from 1 p.m. to 4 p.m. The shop has gift items, magazines, greeting cards, toiletries, flowers and plants available for purchase. The Gift Shop phone number is 937.592.4015 ext. 4269.